Las Vegas has long been at the forefront of the travel industry, leading the charge into new and innovative spaces. As tourism and technology evolve, travel destinations continue to look for ways to integrate new innovations to improve the consumer experience. With chatbots, robots, developments in shopping, and more Las Vegas have become the center of modern travel.
Vdara Hotel & Spa added Fetch and Jet, autonomous indoor robots, to their hospitality teams to help with various requests, as well as deliver food and drinks to guests. Both use advanced technology to move smoothly around people and objects, and even operate elevators. The robots can prioritize multiple requests at the same time, while communicating wirelessly with the hotel’s communication system. Upon receiving a request, the hotel staff will load the items into the robot’s compartment before entering the guest’s room number and pressing the “GO” button. Its secure, tamper-resistant lid prevents the robot from removing items until it arrives at its destination. Fetch and Jet will call the customer when they arrive in their room, and when the door opens, it is automatically unlocked so that customers can find the requested items. Delivery from the bots usually takes less than five minutes to complete. 파워볼게임
The Rising Star Sports Ranch Resort, located in Meskit, Nevada, also uses robotic technology. Full of hotel staff, Champ provides room service and various amenities to guests staying at the resort upon request. Additionally, Champ can monitor rooms and corridors to ensure their safety
Caesars Entertainment has launched Ivy, a 24-hour virtual concierge service for more than 14,300 rooms within Caesars Entertainment’s Las Vegas resort. Ivy can provide a seamless hospitality experience with immediate response for robots to make meals, entertainment, and spa reservations, as well as facilitate household and maintenance requests through text messages.
Las Vegas’ Rose Cosmopolitan answers 80 percent of guest inquiries using a real-time text messaging feature. Using her alluring and bold personality to guide guests through real estate art tours, amenities deliveries, restaurant, and cocktail recommendations, Rose also has fun and likes to play. Since its launch, the chatbot has been answering questions faster than ever through her artificial intelligence and natural language processing-based platform, and can now help with guest check-outs. With the resort’s 3,033-room remodeling completed, Cosmopolitan also updates its in-room technology with tablets available per-room, allowing guests to offer thousands of e-mails and magazines as well as restaurant and spa reservations, show ticket purchases, room service orders, morning call scheduling, temperature and lighting.
Aria Resort & Casino and Vdara Hotel & Spa have teamed up with Crave Interactive to redefine the guest experience with modern convenience. The software company has installed more than 4,000 interactive digital tablets in ARIA, making it the largest installation space in the world to date. The tablet serves as a digital control center for each room and offers an array of guest services, including in-room dining, spa services, show tickets, and access to the latest hotel information and activities. Since its launch at ARIA, Vdara has also installed the tablets in all 1,495 luxury suites at the resort.